WinBox Banner

U9play Privacy Policy | U9play Data Security | U9play Cookie Usage

Effective Date: March 22, 2025

U9play prioritizes your privacy, security, and online safety as core elements of our mission.This policy explains how we collect, use, and share your personal data through our website or when you interact with us.By using our website, you acknowledge that U9play will process your Personal Information as outlined in this policy.For questions about this Privacy Policy, please contact us at privacy[email protected].

  1. Information We Collect
    • We collect Personal Information including your name, email address, home or business address, and telephone number.
    • We gather information you provide when registering interest or submitting forms on our website.
    • We collect data about your usage patterns and interactions with our website.
    • We only collect information necessary to process your Personal Information for the purposes set out in this policy.
  2. Cookies and Similar Technologies
    • We use “Cookies” and similar technologies to remember you when you visit and improve your experience.
    • Cookies help us detect website abuse and verify your age upon site entry.
    • We use strictly necessary cookies that are essential for website functionality and security features.
    • You can manage cookie settings through your browser’s options or preferences menu.
  3. Third-Party Information
    • We do not use information from any third-party service providers.
  4. How We Use Your Personal Information
    • For player inquiries or self-exclusion, we collect your full name, address, contact number, and email address.
    • For sales inquiries, we collect your full name, country, email address, and phone number.
    • For security issue reporting, we collect the information you provide in your communication.
    • For business partners, we collect contact information for correspondence and merchandise provision.
  5. Disclosure of Your Personal Information
    • We may share your information with companies in our Group that assist in fulfilling stated purposes.
    • We may disclose data to third parties that help us provide support through various departments.
    • Financial institutions and credit reference agencies may receive your information for verification purposes.
    • We share data with third parties that assist in monitoring website use and fraud prevention.
    • We disclose information to operators when supporting self-exclusion requests or complaints.
    • Contractors auditing our business processes may access your information when necessary.
    • Law enforcement and regulatory bodies may access your information when legally required.
    • Potential business purchasers or investors may review your information during due diligence.
  6. Marketing Preferences
    • U9play will not send unsolicited information regarding any third party’s products or services.
    • Business partners can choose whether to receive information on U9play offers and promotions.
    • You can opt out of marketing communications by clicking “unsubscribe” or contacting Opt-out[email protected].
  7. International Transfers
    • Your Personal Information may be transferred outside the European Economic Area to locations including Ukraine, Isle of Man, Guernsey, and Philippines.
    • We implement adequate measures to ensure your data remains secure during international transfers.
    • These measures include transferring to jurisdictions recognized as providing adequate protection by the European Commission.
  8. Updating Your Information
    • You may request updates or deletion of your Personal Information via our contact page or Privacy[email protected].
  9. Your Rights
    • You have the right to access your Personal Information held by us.
    • You can request certain Personal Information in machine-readable format.
    • You may object to processing based on legitimate interests.
    • You have the right to have inaccurate Personal Information corrected.
    • You can request deletion of Personal Information when no longer necessary or legally required.
    • You may request explanation of automated decision-making logic that affects you.
    • You have the right to complain to the Information Commissioner’s Office about data protection issues.
    • You can withdraw consent where we specifically requested it for processing.
    • You may object to direct marketing and related profiling at any time.
  10. Information Retention
    • We retain your Personal Information only for the period necessary to provide services and comply with legal obligations.
    • Self-exclusion information is retained for a maximum of 6 years before deletion.
    • We delete your information when it is no longer necessary for us to process it.
  11. Contact Information
    • If you believe we have not adhered to this Privacy Policy, please contact our privacy team at Privacy[email protected].
  12. Cookie Management
    • Most browsers have cookies enabled by default but allow changes through settings.
    • You can block cookies by adjusting your browser settings, though this may limit website functionality.
    • You can delete cookies using your browser settings.

We may update this Privacy Policy at any time, and all changes will be posted here with the effective date clearly marked.